Roadside Assistance

140 Years of Innovation deserves expert support.

Assistance is on-call 24/7. Enjoy complimentary Roadside Assistance for a limited time. Plus, receive extended complimentary Roadside Assistance coverage through August 31, 2027.

Benefits

High-angle view of a female customer and a mechanic in a safety vest examining a car hood.

A friendly voice. A helping hand.

We are committed to making the overall ownership experience of a Mercedes-Benz vehicle the best in the automotive industry. The Mercedes-Benz Canada Roadside Assistance Program is an integral part of this commitment.

Roadside Assistance is available virtually anywhere in Canada or the continental United States, providing Mercedes-Benz owners with peace of mind wherever and whenever they need it.

Specific coverage details can be obtained by calling Mercedes-Benz Roadside Assistance at 1 800 387-0100.

All Mercedes-Benz owners will enjoy complimentary Roadside Assistance through August 31, 2026. Plus, receive extended complimentary Roadside Assistance coverage through August 31, 2027 when you perform a Service A or Service B on your Mercedes-Benz at an authorized dealer. It’s our gift to you. Terms and conditions apply. Disclaimer[1]

Services

A red warning triangle placed on the side of a road with a car parked in the distance.

Trip Interruption

If a non-accident related mechanical breakdown occurs during the warranty period, your vehicle can be towed by Mercedes-Benz Roadside Assistance to an authorized Mercedes-Benz dealership for repairs. And if you’re more than 80km from home when the breakdown occurs you may be eligible for up to $500 in hotel accommodations and up to $600 for alternate transportation expenses while your car is being repaired at an authorized Mercedes-Benz dealership.

Learn more
Close-up of a rescue card QR code sticker on a car door pillar.

Rescue Assist

Mercedes-Benz is committed to safety through Rescue Assist – the first-ever use of QR codes to help passengers and first responders stay safe. The QR code in a Mercedes-Benz vehicle quickly identifies where batteries, airbags and other structural elements are located to safely perform the rescue. When you scan the QR code, within seconds, a webpage will open to a structural view of the vehicle. Rescue Assist is both free and easy to use.

Download the "Guidelines for Rescue Services" document (PDF)
A mechanic underneath a car lift using a work light to inspect the vehicle's undercarriage.

Certified Collision Centre

By choosing a Mercedes-Benz Approved Collision Centre you will not only have the peace of mind of knowing your Mercedes-Benz has been repaired correctly, it has also been returned to the exacting standards to which it was built. The technicians working to restore your vehicle’s appearance and performance are the people who know it best.

Find a Collision Centre
Interior view of a Mercedes-Benz with a man driving and using the dashboard display screen.

Getting Help

To contact Roadside Assistance by phone, call 1-800-387-0100. You will be asked the following information:

  • Your name
  • Vehicle Identification Number (VIN)
  • Year, model and colour of vehicle
  • Phone number
  • Location of the disabled vehicle
  • Description of the problem

Additional Resources

A smiling couple driving in a convertible car on a sunny day.

Owner Resources

Find all your owner's resources in one place, including information about operator's manuals, lease return options, accessories, and Mercedes me.

A mechanic shaking hands with a customer outside a Mercedes-Benz service center.

Maintenance

Maintaining your Mercedes-Benz is essential. Discover everything you need to know via our maintenance resources.

A woman sitting at the steering wheel of a car looking at an app on her smartphone.

The Mercedes-Benz app

From remote start and vehicle status to service, navigation and more — elevate your drive with the Mercedes-Benz app.