The Digital Extension of your Mercedes-Benz

Whether you’re starting your engine, getting customer support or simply checking your fuel, the Mercedes-Benz App is here to make life easier.

A woman in a red dress sitting at the steering wheel uses the large dashboard touchscreen display inside a modern car.

Connect+ Services

Complimentary 1 year trial subscription included with new vehicle purchase.

The link between driver and vehicle.

Monitor your vehicle and take action using the Mercedes-Benz App. Whether you’re preparing for a trip using Remote Start or enjoying peace of mind with Vehicle Tracker and Valet Protect, these services make owning a Mercedes-Benz even more enjoyable.

Digital Extras include:

  • Remote Engine Start
  • Remote Door Lock/Unlock
  • Vehicle Tracker
  • Geofencing
  • Live Traffic Information
  • Online Map Update
  • Mercedes me Charge
  • ... and many more!

See full list of Digital Extras and disclaimers below for further information on availability of Digital Extras by model and equipment.

Close-up of a female driver's hand pressing a button on the overhead console inside a car at night.

Connect Services

Complimentary for as long as your vehicle’s technology is supported.

A helping hand at every turn.

The assistance Digital Extras from Mercedes-Benz allow you to hit the road without reservation. State-of-the-art technologies keep you safe inside your vehicle and informed when you’re not.

Digital Extras included:

  • Remote Vehicle Status
  • Service management
  • Breakdown management
  • Accident recovery
  • Telediagnostics for improved servicing
  • 24/7 emergency call services3
  • Information Call and me Call services

See full list of Digital Extras and disclaimers below for further information on availability of Digital Extras by model and equipment.

How to Activate and Renew Your Digital Extras

Pair your vehicle and activate Digital Extras right from the app.

The Mercedes-Benz App lets you pair your vehicle and activate Digital Extras like Remote Engine Start, Remote Door Lock & Unlock, Vehicle Locator and more, all on-the-go. Simply scan the QR code in the vehicle’s multimedia system, or enter your Vehicle Identification Number in the app to pair your vehicle.5 9  Then activate your Digital Extras in the settings in the Garage menu. If you need assistance, please contact our Customer Assistance Centre or your Mercedes-Benz dealer.

Download now for iOS and Android.

A smiling red-haired woman in a blue shirt looks down at her smartphone next to a car.

On-demand via the Mercedes-Benz Store
 

The Mercedes-Benz Store enables you to purchase digital on-demand upgrades for your vehicle or renew Mercedes-Benz Digital Extras after the complimentary trial. Simply log in with your existing Mercedes me ID, add the eligible products for your vehicle to the shopping basket and check out. If you have any questions please contact our Customer Assistance Centre and our agents will assist with information or purchases on the store.

Learn more

All Digital Extras

Discover all of the Digital Extras available with the Mercedes-Benz App.

Connect+ Services

Get the ultimate upgrade for your Mercedes-Benz with Connect+ and use your smartphone to remotely operate, customize and digitally add to your vehicle.

Remote Engine Start

Start your vehicle’s engine remotely, and automatically heat or cool the cabin to your last climate control setting.67

Connect Services

Our Connect Services come standard for your Mercedes-Benz and are available lifetime. To take advantage, all you need to do is create a Mercedes me ID, agree to the Terms of Use, link your vehicle to your Mercedes-Benz account and download the Mercedes-Benz App on your smartphone.

Remote Vehicle Status

View the latest data from your vehicle, including mileage, fuel level, tire pressure and more.7

Frequently Asked Questions

How do I get the Mercedes-Benz App?

To become a Mercedes-Benz App user, you must own a model year 2019 and newer Mercedes-Benz vehicle (excluding B-Class and smart) or a 2023 and newer Mercedes-Benz Sprinter Van. Connect Services such as Vehicle Status and the Mercedes-Benz emergency call system are lifetime services, while Connect+ Services, including Remote Engine Start and Remote Door Lock and Unlock are complimentary for one year for 2023 and newer vehicles.1 You will need to download the Mercedes-Benz App to use these features.

Customer support.

Contact Mercedes-Benz Roadside Assistance for immediate help.

Learn more

*National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fees, freight and delivery charges, insurance and license fees, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Please contact your local retailer directly by phone or in person for exact pricing details and total prices applicable in those provinces.

  1. Mercedes-Benz Canada Inc. reserves the right to change or discontinue the Mercedes-Benz App Digital Extras at any time without prior notification or incurring any future obligation. See the terms of the Mercedes-Benz Overview of Services.
  2. The Mercedes-Benz App is not available on B-class, smart and Mercedes-Benz Vans models prior to 2023.
  3. Assistance via the i-button or 'me' button is standard for as long as the vehicle's technology is supported
  4. Requires Navigation, which is optional on some models.
  5. QR code only available on MBUX-equipped vehicles. Some older- generation vehicles are unable to be paired to your account directly through the app. Please contact your local dealer for assistance with these vehicles.
  6. Remote Start not available on all plug-in hybrids and electric vehicles, and SLC, SL and AMG GT models.
  7. Included in the Mercedes-Benz App.
  8. The services require that the corresponding optional equipment is installed in the vehicle.
  9. A visit to the dealership may be required in certain cases.
  10. Requires NTG 6 or above.
  11. Requires NTG 7 or above.