Owners, welcome to the family.
You take pride in your work and in the fact that you own the hardest-working van on the road. And we take pride in creating the best ownership experience available. So to help, we’ve collected a few VanCARE resources to keep your work van and your business running smoothly. And if we can help in any other way, don’t hesitate to Contact Our Dealership.
Maintenance
Mercedes-Benz Service
Maintaining your Mercedes-Benz shouldn’t slow you down. And with our Mercedes-Benz Service, it won’t. Wherever you turn you’ll find certified commercial technicians, heavy-duty state-of-the-art commercial equipment, and low commercial labour rates. We are here to help you get every ounce of power and efficiency out of your work van.
Certified Commercial Technicians
No one knows your Mercedes-Benz van better than our factory-trained service technicians. Using the latest tools and equipment, they’ll have your vehicle back to work in no time.
Service Hours to Fit You
We always aim to help you make an appointment that best fits your work schedule. Contact our Mercedes-Benz Service today to find an appointment that fits you.
Priority Scheduling
Routine maintenance should never slow you down. That’s why our Mercedes-Benz Service offers you priority scheduling. With next-day repair appointments, and maintenance appointments within 3 days, our commercial service specialists are ready to get you moving.2
Loaner Vehicle
Should your van ever need service, our Mercedes-Benz Service select can provide a loaner vehicle to help with the workload while your van is being serviced. Be sure to check availability when scheduling your appointment.2
24-Hour Roadside Assistance
If you happen to experience an unexpected stop along the way, Mercedes-Benz 24-Hour Roadside Assistance is always available to get you moving again. Give us a call and authorized personnel will be dispatched to your location to provide services like flat tire replacement, dead battery jumpstart, or fuel delivery should you happen to run out. Contact 24-Hour Roadside Assistance at 1-800-387-0100.1, 2
Mercedes-Benz Genuine Parts
Successful van ownership not only involves the right people servicing your vehicle, but the right parts as well. Mercedes-Benz Genuine Parts fit perfectly and are manufactured with the utmost quality to safeguard reliability, durability, and safety. Come in or contact us today to learn more about Mercedes-Benz Genuine Parts.
Collision Repair Service
If you’re ever in a collision, our qualified repair experts are on hand at our Mercedes-Benz Approved Collision Centre. They’ll perform the repairs necessary to get your Mercedes-Benz van rolling again quickly. For more information, call the Customer Assistance Centre at 1-800-387-0100.
Service Restrictions:
Every attempt will be made to assist a customer. However, there are circumstances that may limit our ability to provide service.2
Mercedes-Benz Prepaid Maintenance
LOWER TOMORROW’S MAINTENANCE COSTS TODAY.
Need to know what’s covered in your prepaid maintenance agreement? Maybe you’d like to see how much you’re saving per kilometre. Here you’ll find all of the information about our Mercedes-Benz Prepaid Maintenance. And if you’ve recently purchased your van, there may still be time to add a Prepaid Maintenance agreement to your van so you’re protected from potential future increases in parts and service costs.
MERCEDES-BENZ PREPAID MAINTENANCE BROCHUREWarranty
Standard Limited Warranty
BREAKING THE STANDARDS.
We back our vans with one of the most comprehensive warranties in the business. By following a routine maintenance schedule at our authorized Mercedes-Benz dealership, you can be sure your van has a long and productive career.
SPRINTER AND METRIS
- BASIC LIMITED WARRANTY3-YEAR / 60,000 KM
- Basic coverage for 3 years or 60,000 KM, whichever comes first. Excludes normal maintenance and wear items.
- POWERTRAIN WARRANTY5-YEAR / 100,000 KM
- Powertrain coverage for 5 years or 100,000 KM, whichever comes first.
- SURFACE CORROSION WARRANTY3-YEAR / 60,000 KM
- Basic coverage for 3 years or 60,000 KM, whichever comes first. Excludes normal maintenance and wear items.
- ROADSIDE ASSISTANCE5-YEAR / 100,000 KM
- Roadside Assistance is available 24 hours a day, virtually anywhere in Canada or the continental United States.
SPRINTER ONLY
- DIESEL ENGINE LIMITED WARRANTY5-YEAR / 160,000 KM
- Coverage for Turbo Diesel engines for 5 years or 160,000 KM, whichever comes first.
- EMISSIONS WARRANTY5-YEAR / 160,000 KM
- Emissions coverage for 5 years or 160,000 KM, whichever comes first.
METRIS ONLY
- EMISSIONS WARRANTY8-YEAR / 130,000 KM
- Emissions coverage for 8 years or 130,000 KM, whichever comes first.
Extended Limited Warranty
COVERAGE THAT GOES THE EXTRA MILE.
At Mercedes-Benz Oakville Autohaus, we engineer our commercial vans to deliver reliable performance. But for those looking to extend protection beyond the standard factory warranty, we offer the Mercedes-Benz Extended Limited Warranty, ensuring your van is protected even further down the road.
EXTENDED LIMITED WARRANTY PRICING** UP TO 6 YEARS / 160,000 KM ($1,895)
| Coverage | New Vehicle Warranty | Extended Limited Warranty |
|---|---|---|
| Engine | 5-Year / 160,000-km | 6-Year / 160,000-km |
| Transmission | 5-Year / 100,000-km | 6-Year / 160,000-km |
| Rear Axle | 5-Year / 100,000-km | 6-Year / 160,000-km |
| Cooling System | 3-Year / 60,000-km | 6-Year / 160,000-km |
| Climate Control | 3-Year / 60,000-km | 6-Year / 160,000-km |
| Audio System | 3-Year / 60,000-km | 6-Year / 160,000-km |
| Roadside Assistance | 5-Year / 100,000-km | 6-Year / 160,000-km |
Accessories
Built to your specs.
Equip your Mercedes-Benz Metris van or Sprinter van to meet your business needs. Every component we offer has been designed to increase your safety, comfort, and productivity. We can provide you with a full line of accessories, so you get the most out of every square inch of your van.
Contact Us
We can walk you through your options for buying a Mercedes-Benz Van or answer any questions you may have. Send us an email, we’re here for you.
Contact Us
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Discover the new line of Mercedes-Benz vans – and you could be eligible for great lease or financing offers.
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The information provided and its content may be changed at any time without notice. All lease return obligations are subject to the terms and conditions set out in the applicable governing agreement.
1 Sign and Drive services (flat-tire change, battery jumpstart, and refueling) will be performed at customer’s expense.
2 Every attempt will be made by Mercedes-Benz 24-Hour Roadside Assistance to aid a customer. However, the following circumstances may limit our ability to provide service:
Restricted Roadway: Many provinces / cities have roadways in which they do not let unauthorized emergency road service in that area to assist.
Acts of Nature: Due to heavy snowstorms, flooding, or other acts of nature, the ability to obtain service may be limited or in some cases, unavailable. In these cases, you may be asked to call 911.
Vehicle Accessibility: Additional charges may apply for a breakdown location not reasonably accessible from a roadside location, as determined by our authorized technician or roadside service tow provider. These circumstances include, but are not limited to, parking garages that inhibit tow services’ ability to access and retrieve disabled vehicles and vehicles at off-road locations.